International Customer Service Representative

Talks with customers and Sales Representatives by phone and receives orders, change in service or discontinuance - by phone, fax, or email.

Prepares change of address records, and cancels orders.

Oversees warehouse inventory for sales representatives.

Communicates warehouse inventory levels to Sales Representatives and makes recommendations on replenishment.

Handles complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

Assigns tariff classifications according to type and weight of freight or merchandise, routing and scheduling shipment by air, rail, or truck.

Reviews documents to ensure that assigned classifications and tariffs are in accordance with mode of transportation and destination of shipment.

Schedules shipments to ensure compliance with international traffic laws and regulations and company policy.

Experience completing paperwork, pertaining to Export Documents, airway bills, Ocean BOL, Commercial invoices, SLI and VGM

Must have experience with International Ocean/ air bookings, tracking and tracing (experience in regions of Asia & Europe strongly preferred)

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. The ability to adhere to TSA/ KSMS and other government regulatory compliance standards regarding booking and routing of shipments.

Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.

Quantity - Completes work in timely manner.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The candidate must have the ability to troubleshoot and overcome operational challenges. Be a proactive communicator with internal and external customers.

Education and/or Experience:                                            

Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.