Customer Service Rep

Founded in 1912, Illinois Tool Works Inc. (NYSE: ITW) is a diversified, Fortune 200 manufacturing company that delivers specialized expertise, innovative- thinking and value-added products to meet critical customer needs in a variety of industries. Ranked among Fortune’s Magazine’s most admired companies, the company focuses on solid growth, improving profitability and strong returns across its worldwide platforms and divisions. These divisions serve customers and markets around the globe with a significant presence in developed as well as emerging markets. ITW’s revenues totaled $14.5 billion in 2014.

The Body and Fuel Division drives profitability by leveraging its innovative solutions and application engineering.  In addition to ITW’s industry leading research and development capabilities, ITW Body and Fuel enhances our customers’ competitive advantage.  Body and Fuel is a business group within ITW’s Automotive segment with manufacturing locations in North America.  Our Body and Fuel products are made up of housings and doors, innovative Capless solutions and charge ports for major OEMs around the world.

Role Summary:
Coordinate shipments and ensure all orders are loaded in a timely manner.  Adhere to customer shipping window times and eliminate delays or detention.  Ship confirm/ASN all shipments ensure last daily shipments are loaded and the ASN provided.

Responsibilities:
• Understand WMS, ASN, and EDI systems
• Call in truck companies designated for specific freight with all information required by them including amount, weight, and time/location of pickup and delivery  
• Set up expedites if needed 
• Send ASN (advance shipping notice) to all vendors/customers.  Know vendor/customers preferred receiving method of this information.  
• Create custom paperwork or commercial invoices for all international shipments as needed
• Ensure both UPS and Federal Express, and DHL shipments are prepared for shipment throughout the day
• Run reports to verify ASN and receipt throughout the day and at end of day to ensure successful completion
• Create AR’s/picklists and create labels for outgoing freight as needed
• Reactivate, reflag, and correct bill of ladings.
• Have an understanding of the barcode scanning process and know the operations of the scanner
• If necessary, perform shipping responsibilities of loading, unloading freight, pulling & receiving
• Keep a clean orderly working area to minimize room for error
• Update and maintain all Shipping logs  
• Locate old files for Shipping & Accounting purposes, as needed
• Complete all billing tasks which include systematic, manual, and supplemental billed  
• Run ASN report at the end of the day to ensure all shipments have been billed.
• File all documents and purge old files, as needed 
• All other tasks as assigned by Supervisor      
 

Qualifications:
• High School Diploma, GED or equivalent work experience; logistics training/education       a plus
• Ability to handle multiple tasks in fast paced work environment
• Strong Math skills
• 2+ years’ experience in Shipping environment
• Must be proficient in MS Office (Excel/Word)
• Must be able to work a flexible schedule including overtime and weekends
• Ability to work independently and in a team environment to deliver results
• Ability to follow safety standards and participate in continuous process improvements while following best business practices
• Trans-4rm and EDI system knowledge a plus

Physical Requirements: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform this job successfully an individual must be able to perform each essential duty satisfactorily, must be able to resolve requirements both through supervisor direction and independent process analysis. Must possess good communication/interpretation skills, good visual skills. Individual must be able to frequently exit the powered industrial equipment, ability to reach with arms extended and/or overhead, excellent hand dexterity, ability to bend, stoop, stretch and similar activities and able to lift up to 35 pounds frequently.

Interpersonal Skills: 
Alternative or combined skills in understanding, counseling, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others. 

Working Conditions: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
 

ITW offers a competitive compensation and benefits package, including competitively priced medical and dental coverage the first of the month following hire, free life insurance, paid vacation and holidays, and immediate 401k matching. Additional retirement savings contribution (above and beyond 401k) is awarded at no cost after one year.
 
ITW Body & Fuel is an equal opportunity, equal employment, affirmative action employer.  We strive to create a diverse and inclusive work environment where everyone is welcome to contribute their unique talents and ideas.  We encourage applications from females, males, disabled/protected or other veterans, persons with disabilities, all races and ethnicities, sexual orientations and gender identities.  Reasonable accommodation will be made to enable persons with disabilities to apply and to perform the essential job functions. If you require assistance with completing an application, please reply that you require assistance.  

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.