Customer Service Representative

Intelligent Service Plumbing, Heating, Cooling, and Drain Cleaning in Mount Prospect, IL is looking to hire a Customer Service Representative to provide exceptional customer service and help the office run smoothly. Are you organized and detail-oriented? Are you comfortable communicating with clients in person as well as on the phone? Do you want to work for a company that values your skillset and contributions? If so, please read on! This position works either a full-time schedule 12 - 8 PM from Monday to Friday OR a part-time schedule 8 am - 12 pm on Saturday & Sunday.

This administrative customer service position earns a competitive wage and we offer on-the-job training and great career advancement opportunities. If this sounds like the right opportunity for you, apply today!

ABOUT INTELLIGENT SERVICE PLUMBING, HEATING, COOLING, & DRAIN CLEANING

A family-owned and operated business serving the Greater Chicago area since 1979, Intelligent Service is the company local residents trust for plumbing, HVAC, and indoor air quality. As market leaders of the service industry, our clients have come to rely on our exceptional service and problem-solving acumen. Embracing our core model of helping people live in greater safety and comfort, our professional tradespeople ensure our high standards are met, our products and services exceed expectations, and overall customer satisfaction.

Our professional team is the foundation of our success. This is why we provide a company culture comprised of trust, integrity, and transparency, as well as a clearly laid out path to build the life-long career you want!

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you are prompt and professional when handling the needs of our clients and the administrative needs of our office. In this role, you answer phone calls, respond to customer needs through email and Podium, and schedule appointments with customers. Additionally, you take great care to maintain an organized system, including documenting and recording the correct services and keeping track of account changes. All of our customer service representatives are properly trained to have a working knowledge of the services we perform and the contracts we offer so that they can provide our customers with excellent service.

As a vital component to our office administrative staff, you eagerly step in and assist with other miscellaneous office duties as needed. Whether tending to the mail or stepping in for our dispatch team, you feel great about your professional contributions to the success of our HVAC company!

QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE

• Experience in customer support, client services, sales, or a related field is preferred
• Basic computer skills
• Exceptional people skills

Do you have great communication skills, both in person and on the phone? Do you thrive in a fast-paced environment? Can you effectively prioritize multiple tasks? Do you present yourself professionally? Are you an excellent problem solver? If yes, you might just be perfect for this office position!

WORK SCHEDULE

This position works either a full-time schedule 12 - 8 PM from Monday to Friday OR a part-time schedule 8 am - 12 pm on Saturday & Sunday.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this part-time administrative customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 60056