Sales Support Specialist

Job Objective: To support Territory and Industrial Sales Representatives by

servicing existing accounts, maintaining long-term customer relationships, growing SOW, and providing outstanding customer service.

Essential Duties and Responsibilities: In addition to the essential job functions described below, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based upon location size and operation.

• Work in tandem with an ISS/TSR to provide account maintenance and extend the reach of our strategic salesforce
• Perform account management functions including assessing inventory needs, upselling and increasing SOW, new product presentations, and operational and billing issue resolution
• Meet or exceed existing account sales and profit goals established by expanding product utilization
• Perform regular and consistent onsite visits with customers
• Initiate contact and re-engage low volume accounts or customers with infrequent sales contact
• Develop and maintain relationships with assigned customers to include key accounts
• Ensure follow up with customers on orders and inquiries
• Maintain and update customer pricing

• Ensure customer satisfaction
• Promote company capabilities to customers
• Promote Marketing promotions and programs to customers
• Develop and maintain vendor relations
• Explain company policies and procedures (warranty information, collections policy, return goods policy,

etc.)

• Address and resolve customer complaints in a timely basis
• Assist in development of Annual Strategic Planner to include the sales budget for customer list
• Monitor sales trends and product performance results
• Continually enhance sales skills in order to promote a professional image

• Maintain communication with management with regards to pricing issues in the market place
• Maintain communication with management by developing weekly itinerary and use of MAP reports • Ensure customer account information is accurate in the system
• Provide support and feedback to Warehouse Management on shipping issues
• Provide support and feedback to Credit Department as it relates to customer accounts
• Review trial balance with Credit Manager monthly
• Maintain a clean and organized company car
• Represent the company in a professional manner at all times ensuring quality customer service
• Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures
• Support corporate programs, goals, and initiatives of the company
• Work overtime as needed
• Possess and maintain an unrestricted, valid driver’s license.
• Perform the essential duties and responsibilities listed in this job description in a manner that would not endanger the health or safety of the employee, other employees, customers, or members of the public

Knowledge, Skills, and Abilities:

• Customer service skills
• Sales skills
• Capable of analyzing issues and developing solutions
• Ability to be creative and innovative
• Excellent communication skills (oral and written)
• Interpersonal skills
• Judgement and decision-making ability
• Listening skills
• Organization and time management skills
• Product knowledge
• Vendor knowledge
• Understand how to interpret reports analysis, channel products, and customers

Performance Measurements:

• Growth of existing account sales and gross profit
• Accounts in 90 days column
• Credits written in timely manner as indicated in Outside Sales Compensation Plan
• Customer feedback
• Sales of strategic products
• Inventory management
• Order management accuracy
• Development and ongoing measurement of sales compared to sales budget