Operations Specialist - Virtual/Remote

Purpose of the Role:
mPulse is looking for an Operations Specialist to support key operational functions and process improvement initiatives for the Client Services Department. Partnering with other key team members on the Client Operations team, this role will have three key areas of focus:

1. Conduct data-driven operational analysis in support of process efficiency and best practices 
2. Manage key day-to-day operational functions for the organization
3. Support general departmental projects and initiatives

 The Operations Specialist will support and monitor key data points and processes across the organization to help identify and report on areas of opportunity for process improvement. They will use a data-driven approach to recommend and develop new processes and workflows to enhance account management operations. Additionally, they will manage key operational functions to support the department’s day-to-day work and success.  
Benefits
Medical insurance, Dental insurance, Vision insurance, Prescription drug coverage, 401K, 401K with company match, Life Insurance, Health Spending Account (HSA), Flex Spending Account (FSA), Flexible work schedule, Paid holidays, Phone/Internet Stipend, Paid time off, Employee Referral Program, Community service programs
Culture
mPulse Mobile is reimagining health engagement to inspire healthier lives and deeper relationships between healthcare organizations and their consumers. Healthcare's leading Conversational AI platform combines with award-winning health education for the streaming age to deliver tailored digital health engagement that educates and activates healthcare consumers. With over a decade of experience, 100+ healthcare customers and more than 300 million conversations annually, mPulse Mobile has the data, the expertise and the solutions to drive healthy behavior change.

 
The Perks:

• Enjoy Flexible PTO and flexible work hours  
• Hybrid, remote-first working model with quarterly team meetings (travel paid by mPulse) 
• Two office locations: Encino, CA, San Mateo, and Minneapolis, MN  
• mPulse Mobile covers 100% of employee only premiums for selected plans as well as 25% dependent coverage 
• Full Vision and Dental - Dental and Vision individual premiums paid by mPulse 
• 401K Program with a 4% match  
• 3 Weeks Paid Maternity/Paternity Leave  
• Wellness and Work from Home stipend  
• Virtual Happy Hours & events 
• Weekly All-Hands meetings giving regular access to leadership 
• Several team interest groups including: Diversity, Inclusion, & You committee, Culture Club, and mPulse Mobilize  
• Laptop fitness station in LA Office  
• Ping pong conference table and Foosball  
• Free snacks and drinks  
• mPulse Mobile is the award recipient of Inc. Magazine's "Best in Business - 2021" and BuiltIn's "Remote First Best Places to Work - 2022"

Responsibilities
Duties and Responsibilities:

• Analyze operational data to locate areas for improvement and report operational insights to mPulse Directors and Managers 
• Manage key operational functions to support the Client Services teams. These functions include (but are not limited to): shortcode management, quarterly NPS survey, Salesforce and Sharepoint maintenance, Program Management support
• Identify patterns, deficiencies and/or areas of opportunity across the organization and our existing processes 
• Recommend strategies and develop new procedures to support efficient project implementation and account management 
• Collaborate with management to ensure accordance with operational best practices 
• Identify and escalate operational risks appropriately 
• Track project performance using appropriate KPIs, metrics, tools, and techniques 

Skills, Abilities, and Experience:

• 1+ years healthcare industry experience 
• 3+ years experience as an operations analyst, supporting operational excellence and efficiency 
• Demonstrated success in client relationship planning, management, and strategy 
• Experience working with healthcare related technologies, data, and software(s) 
• Prior experience in cross-functional roles and team collaboration 
• Strong analytical and problem-solving skills 
• Excellent organizational skills, ability to multi-task, and self-motivated 
• Technical aptitude with ability to adapt, learn quickly, and teach others 
• Proficient use of MS Office Suite, Salesforce.com, project management tools, JIRA, etc. 
• Excellent communication skills and highly collaborative 

Minimum Experience:

• Bachelor’s degree or 4 years related experience to supplement for education 
• 3+ years related experience 
• Healthcare and/or Technology Experience 
• Strong proficiency in Excel and entire MS Office Suite
• Strong proficiency in Salesforce.com
• Prior experience utilizing project management software

Behavioral Competencies:

• Attention to Detail
• Independent Self-Starter
• Highly Organized
• Critical Thinker
• Problem Solver
• Excellent Communicator
• Ability to Prioritize
• Team Work & Collaboration
• Multi-Tasker with Strong Sense of Urgency

Strong proficiency in Excel and entire MS Office Suite, including knowledge in V Look Ups

*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying. 
Requirements
3+ years related experience
Healthcare and/or Technology Experience
Strong proficiency in Excel and entire MS Office Suite, including knowledge in V Look Ups
Experience working with Salesforce
Experience working with project management software
Bachelor’s degree or 4 years related experience to supplement for education
Knowledge in: Microsoft Outlook
Knowledge in: Microsoft SharePoint
Knowledge in: Microsoft PowerPoint
Knowledge in: Microsoft Word
Knowledge in: Microsoft Excel

Equal Opportunity Employer
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

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