Customer Service Representative

Brown & Joseph needs a Customer Service Representative who will faithfully strive to efficiently and effectively maintain all of our customers' portfolios and communications. We are the group within Brown & Joseph that acts on behalf of this organization to help build goodwill and loyalty by consistently delivering for our customers. We work with diligence, integrity, and diplomacy in an effort to establish ourselves as a valuable asset in guiding customer development. With the ever increasing complexity of our society, this dictates new methods and higher levels of customer service that we strive to achieve.

Responsibilities:

• Maintain a high level of professionalism to our clients
• Prioritize daily work throughout the day to ensure efficiency and effectiveness.
• Navigate through multiple platforms with speed and accuracy.
• Work with clients to resolve inquiries. {Be able to identify problems and offer solutions}
• Read and interpret customer documents
• Other duties as assigned by manager

Requirements:

• Strong work ethic
• Strong interpersonal and customer service skills.
• Computer skills required. Knowledge of Microsoft Suite (Outlook, Excel, Word, etc.)
• Time management skills
• Ability to multi-task and work in high pace environment
• Handle large volumes of accounts daily
• Incredibly well spoken & well written
• Prior customer service experience is a plus

Benefits:

• Insurance packages including health, dental, life, and vision
• Minimal cost to employee for employee coverage
• Health club discount
• Covered parking

Brown & Joseph is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.